AI News

Making Friends With Facebook’s New Chat Bots Is More Than Just About Chatting Dutch airline KLM’s account on Messenger is also manned by humans. But Facebook’s pitch to businesses is that over time they can use its bot engine and expertise in artificial intelligence to automate those customer conversations with bots, saving them money they might …

Chatting with Skype bots feels like talking to a search engine Weiterlesen »

More companies turning to automated customer service At least not like we are used to. Good customer service is labor intensive and the rewards, at least for the company, are hard to measure. The cost-cutting move sparked a larger conversation about modern-day customer service and the lack thereof. Smaller companies still offer customer service At …

More companies turning to automated customer service Weiterlesen »